Michael J. English

Michael English offers Best Practice and Performance Excellence Consultant services to his clients in the U.S. and abroad. With over twenty-five years of telecom management experience, he is one of the founding partners of Best Practices Benchmarking & Consulting, LLC, a research driven management consulting and publishing firm, a world-leader in the field of best practice. Since 1985, he’s focused himself on passionately “pushing the envelope” to achieve the most superior customer-focused business performance results. This journey has included mastering applications of performance excellence (Baldrige Criteria) assessments, which include but are not limited to:

                                                    ➣ Customer satisfaction, measurement and loyalty
                                                    ➣ Self-directed teaming
                                                    ➣ ISO/TL 9000
                                                    ➣ Managing by process
                                                    ➣ Knowledge management and transfer
                                                    ➣ Leveraging intellectual capital
                                                    ➣ Benchmarking
                                                    ➣ Supply-chain management
                                                    ➣ Continuous improvement

In addition to being a former four-year Baldridge Examiner, Michael is also an accomplished writer and author. He has many published articles in the area of best practice and has authored and/or co-authored three books. He holds a Master’s degree in Economics and is a senior member of the American Society for Quality.