Best Practice and Performance Excellence Consultant

BOOKS



WINNING THE KNOWLEDGE TRANSFER RACE

In business and industry, intellectual capital is knowledge that converts into solutions for customers and generates increased profits. When an employee transfers knowledge from a research report into his or her head, it is called learning. In doing so, he or she adds to their individual human capital, which is the sum of what’s in the employee’s mind as tacit knowledge or each person’s know-how, experience, skill, and creativity. But when bits of that learned knowledge are used or reused by the employee to create a new methodology, invention, process, or software program for customers, that employee has created an intellectual asset. When best practice knowledge is captured, created, shared, used, and reused across an entire organization, it produces superior results and a sustainable competitive advantage for the enterprise. For full description and purchasing info, click here.


BENCHMARKING FOR BEST PRACTICES

This book was a forerunner in the early 1990's as a blueprint for how to make innovation and breakthrough performance improvements. It was well received by improvement practioners around the world and was translated into five languages and used frequently in the USA, United Kingdom, Australia, and Southeast Asia. It supplies a complete toolkit for rolling-up your sleeves and identifying and adapting the best business when less than 20% of practitioners began to understand what constitutes a best practice. Written by experts with years of successful benchmarking practice, this book addresses all aspects of best practice benchmarking in practical detail. For full description and purchasing info, click here.


NOT FORGOTTEN

Of the historical fiction genre, this is a story of how the Japanese military induced world war in the Pacific began in China during 1937 and how it horribly impacted millions of people and had a ripple-effect on families and humanity. The story embraces event-filled tragedies and several romances of a conflicted protaganist against a backdrop of very precisely researched and described events. These events eventually brought the US into the war at Pearl Harbor through the key battles that led up to and after the war crimes trials and what was supposed to rehabilitate Japan into a responsible country in the world community. The story dramatizes and exposes well-kept secrets of the Pacific war and reveals how senseless war is for civilization and humanity. Along the way, the author identifies real and unresolved issues that still exist for victims, veterans, ex-POWs, and the "comfort women." These are not forgotten. In the end, the author helps readers understand the key lessons of that war so that the horrible history involved is prevented from repeating itself. To purchase, click here.

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