Michael J. English

Best Practice and Performance Excellence Consultant

CONSULTING

Basic Consulting Services

• Best practices benchmarking and competitive analysis (basic)
• Business performance excellence assessment
• Core competency identification and strategic advantage
• Customer complaint management systems
• Customer relationship management (CRM) systems
• Customer satisfaction measurement/loyalty
• Employee satisfaction measurement and improvement
• Market management and custom research
• Measurement and analysis systems design within balanced scorecard framework
• Process management/improvement using Process Classification Framework
• Project management through the use of Storyboards
• Quality Management Systems (QMS) design and deployment
• Supply-chain management

Advanced Consulting Services

• Best practices benchmarking and competitive analysis (advanced)
• High performance work design via a teaming strategy and framework
• Intellectual capital management emphasizing human capital advantage
• Knowledge management and transfer
• Learning organization design and implementation of knowledge-driven culture
• MAKE (Most Admired Knowledge Enterprise) Awards eight judging criteria
• Vision, mission, values development through facilitation and alignment
• Voice-of-customer (VOC) systems that integrate every contact into one system
• Workforce engagement systems

Testimonials:

"If you are looking for someone to help improve your business results, I would recommend Michael English. I have known Mr. English for 15 years and have worked with him on many improvement projects. Recently we worked together in China. Mr. English is very capable and effective not only in performance excellence but also knowledge management and transfer, customer satisfaction measurement and loyalty, benchmarking, and voice of the customer systems. If you are looking for a knowledge-based consultant who specializes in continuous improvement in not only products, services, and processes, but also mindsets, I recommend you consider engaging Michael English."

Jack Pompeo
Chief Quality Officer, PSST QMD
Huawei Technology
Shenzhen, China
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“Mike is a consummate leader helping organizations become their very BEST! Of all those I have met with great credentials, breadth of experience, attention to detail and a heart to give one’s best, no one is his equal. I would say Mike has a new blood type running through his veins – O+P+E – Organizational Performance Excellence. He talks it, he walks it, and he lives it every day!

Mike is different than all the others. His motivation is pure. He wants organizations to get better at everything they do. Mike has no hidden agendas; he fully intends to give all he has to the successful pursuit of Performance Excellence.”

David Rawles
Founder & President
CAREERSOLUTIONS
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"I have known Michael English as a personal friend and colleague for over 25 years and so have first-hand knowledge of his tremendous capability, vision, creativity, dedication and integrity. Through the years, I have watched Michael guide and inspire leaders to adopt transformational strategies; personally lead and facilitate major improvement and change management initiatives; infuse knowledge management, customer-focus and continuous improvement practices into the management system of organizations; design and lead implementation of best-practice customer measurement and balanced scorecard systems; and develop highly effective employee engagement strategies. - more

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