TESTIMONIALS
Testimonials (continued):
"I have known Michael English as a personal friend and colleague for over 25 years and so have first-hand knowledge of his tremendous capability, vision, creativity, dedication and integrity. Through the years, I have watched Michael guide and inspire leaders to adopt transformational strategies; personally lead and facilitate major improvement and change management initiatives; infuse knowledge management, customer-focus and continuous improvement practices into the management system of organizations; design and lead implementation of best-practice customer measurement and balanced scorecard systems; and develop highly effective employee engagement strategies.
Michael has always been especially adept at seeing the bigger picture, understanding organizational dynamics that can serve to help or hinder, creating tailored and structured roadmaps to guide strategy execution, and providing sensible recommendations for achieving the business objective. Michael is deeply experienced and always on top of his game - keeping himself current with contemporary thinking and leading edge practices. Just as important, he is passionate about helping leaders, managers, individuals and organizations achieve their goals and perform at the highest level of capability. I highly recommend him to help you get where you want to go."
Michelle A. Yakovac
Vice President – Customer Experience Solutions
Synovate
“I have had the privilege of working with Mike on several occassions throughout my career. We worked on independent projects through Quality Texas and the Malcolm Baldrige Award as well as collaboration on projects at our respective companies. In all cases Mike had an excellent ability to understand the key business factors and great insight into how business prcoesses could be benchmarked and improved.”
Jeff Hudgins
Director of Customer Services
M&S Systems
Jeff was with another company when working with Michael at Best Practices, LLC
“Michael is a gatherer and sharer of knowledge. He is very inquisitive and focused on driving research to comprehend the business processes so he can share with others. With his background in quality and business, he is uniquely qualified to lead strategic initiatives toward the end goal of achieving excellence.”
Bill Baker
Owner
Speed to Excellence
Bill was with another company when working with Michael at Best Practices, LLC
“I had the privilege of working closely with Mike for several years during my tenure with GTE Directories in the mid- to late 90's. I have also collaborated with Mike on various initiatives while working for Verizon's International division in 2006. I have nothing but the utmost respect for Mike's capabilities. Mike is particularly gifted in strategic agility (future orientation, broad knowledge and perspective) and he anticipates future consequences and trends accurately. He has a great sense of humor and his organization savvy is unmatched. I look forward to the opportunity to work with him again and recommend him without reservation.”
Michael Flanagan
Project Manager, Process Planning and Management
GTE Directories
Michael Flanagan worked with Michael English at Best Practices, LLC